We are an on-line shop and we sell our products only by orders made through our Website. It means that we are not selling products directly in our headquarters.
Delivery time and tracking informations
We ship our products to UE countries only and ensure quick delivery time, guarantees an insurance of the goods and a high quality of service. We send packages via GLS courier.
After sending out your order, you will receive an e-mail with the tracking number. Sometimes tracking information won't be available. This may be due to the timing of tracking-database updates by the carrier or the sophistication of a particular carrier's tracking system.
If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, your package should still arrive on time.
The courier has to deliver your order without any damage. Couriers will ask the client for signing a delivery reciept. After that, the client can open the package and check it's content. If content of the package is damaged, the client should, in the presence of the courier, prepare a claim, which will be needed for further investigation.
All shipments in our warehouse are packed and checked by two people, mutually controlling themselves. The Shipment is wrapped in a tape with a company's logo. In a situation where the consignment is bearing marks of the interference of others (damaged tape or packaging), the buyer can refuse to accept his order. Buyer should inform the store's employees about this situation.
With each order we are sending an invoice to our customers, which is a proof of purchase. Additionally, some products may have a manual and/or warranty card.